How do I get in touch with the Wine Club team?
You’re able to reach our friendly team via 0448 974 972 or firstname.lastname@example.org.
How does the Winemaker’s Selection pack work?
If you don’t want to worry about which wines to select or you just love a good surprise, our Winemaker’s Selection pack is the perfect choice! Our winemakers select wines based on seasonality, so you can always be sure to receive a beautiful, seasonally apt selection of wines.
Can I change the wines I receive in my Club pack?
Yes, you can! Change your wine selection as often as you like by simply signing into your account and navigating to the Wine Club page. Select the button “Edit Pack”, follow the options and press “Save” to finish. These changes will apply to your next Wine Club delivery.
Can I change the frequency of delivery of my Club pack?
Yes, you can! Change your delivery frequency by simply signing into your account and navigating to the Wine Club page. Select the button “Edit Pack Options” to adjust the frequency. Please note – after switching frequency, our Club Manager will be in touch with you to confirm when you would like to receive your next pack.
How do discounts work for Club members?
Discounts are based on a combination of the number of bottles you receive and how often you receive them.
Your exclusive Member discount is built into your Club pack, but also applies to other purchases made online and at our cellar door.
- Receive 3 bottles every 3 months – 15% discount
- Receive 6 bottles every 6 months – 15% discount
- Receive 6 bottles every 3 months – 20% discount
- Receive 12 bottles every 6 months – 20% discount
- Receive 12 bottles every 3 months – 25% discount
Can I upgrade my frequency of delivery and get a better discount on my purchases?
Yes, you will. Club discounts are based on a combination of the number of bottles you receive and how often you receive them. If you downgrade either element, your discount will also be reduced.
How do I receive my discount on purchases other than Wine Club?
If you’re shopping with us online, make sure you’re signed into your Wine Club account in the top right hand corner of the page. You can access your account here. Once signed in, your discount will be automatically applied on the Shop page.
If you’re shopping with us at our cellar door, you’ll also receive a discount. Simply let our staff know your name, email or phone number and this will automatically be applied at the point of purchase.
What is the cost of delivery?
Zero! If you’re a Club member, your membership entitles you to free delivery anywhere in Australia. As Members, we also provide you with complimentary delivery on any extra purchases you make online.
Can I update my own details?
Yes, you can manage your account details by signing in and navigating to the My Account page.
There, you can manage the following:
- Billing and Delivery details
- Payment methods, including updating expired credit cards
- Wines included in your Choose Your Own Pack
- Pack selection and/or frequency of delivery
- View Orders and Invoices
Are my credit card details stored on the site?
No, they’re not. We use the Stripe payment gateway as well as an SSL certificate to protect your privacy. To read more about our payment gateway and the way it handles your credit card details read here.
I have forgotten my password; how do I retrieve it?
Please navigate to the Member Login page by clicking here. On this page you can click on “Lost Password” and follow the steps to reset.
Can I purchase a Wine Club membership as a gift?
Our Wine Club memberships are not available to be purchased as a gift, however we do have Gift Cards available in our online store.
Can I suspend my Wine Club membership?
All Wine Club members have the ability to temporarily suspend their membership commitment by up to 6 months. Those that receive quarterly packs are able to suspend their delivery twice a year. Those that receive half-yearly packs are able to suspend their delivery once a year. Suspensions can be managed by contacting us at email@example.com.
Can I cancel my Wine Club membership?
Yes, you can. Cancellations will cease subscriptions and discounts. Should you wish to cancel please email your request to firstname.lastname@example.org. Should you wish to reinstate your membership, you can sign up again at any time.
I received damaged goods. I received the wrong pack. I haven’t received my pack. What do I do?
Please contact us email@example.com and we’ll sort it out for you!
What are the terms and conditions associated with my purchase?
You can find our standard terms and conditions of sale located here.