FAQs
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GENERAL
Yering Station is located in the Yarra Valley, approximately one hour from Melbourne.
Walk-ins are welcome at the Cellar Door for groups under 10. Groups of 10 or more require a booking in advance.
Yes, reservations are recommended for our restaurant to ensure availability, particularly during peak periods.
Guests can enjoy wine tastings, dining at our restaurant, casual outdoor experiences, manicured gardens, vineyard views and curated private experiences.
Yes, families are welcome across our estate including our restaurant which includes a children's menu. Dogs are permitted in our main gardens provided they remain on a leash at all times.
Absolutely. Yering Station offers a range of event and wedding spaces across our estate. Visit our WEDDINGS & FUNCTIONS page for more.
Yes, we offer private winery tours that offer behind-the-scenes access to our estate. Visit our CELLAR DOOR page for more.
Many areas of the estate are accessible. Our team is happy to assist with specific accessibility requirements prior to your visit.
You can contact our team via phone, email or through the enquiry form on our CONTACT page.
THE 1838 CLUB
You can reach our concierge via club@yering.com or +61 03 8671 0934. Our concierge is available for support during business hours, Monday to Friday.
Asbolutely. You may change your wine selection as often as you require by simply signing into your account. Once you’re in the dashboard, select the "Edit Pack" button, follow the options and press "Save" to finish. These changes will apply to your next delivery.
Yes, you can change your delivery frequency by signing into your account. Once you’re in the dashboard, select the "Edit Pack Options" button to adjust the frequency. Please note that after switching frequency, our concierge will be in touch with you to confirm when you would like to receive your next pack.
Yes, your exclusive 25% off is automatically applied to your scheduled 1838 Club deliveries, as well as any additional purchases made outside of your subscription.
If you are shopping with us online, simply ensure you are signed into your 1838 Club account via the icon in the top right-hand corner. Once signed in, your privilege will be automatically applied.
If you are visiting our cellar door, simply provide our staff with your name, email, or phone number, and your exclusive membership will be automatically applied at the point of purchase.
Your 1838 Club membership entitles you to complimentary delivery anywhere in Australia, both for your scheduled packs and any additional purchases made online.
Yes, you can manage your account details by signing in and navigating to the My Account page.
There, you can manage the following:
- Billing and delivery details
- Payment methods, including updating expired credit cards
- Wines included in your pack
- Pack selection and frequency of delivery
No, we use the Stripe payment gateway alongside an SSL certificate to protect your privacy. To read more about our payment gateway and how it handles your credit card details, read our TERMS.
Please navigate to our MEMBER LOGIN. On this page, click on "Lost Password" and follow the steps to reset.
Our memberships are not able to be purchased as gifts, however we do offer gift cards via our online store.
Yes, you may skip a scheduled delivery by logging into your account and updating your preferences., This will ensure your membership remains active, but will suspend your upcoming delivery.
Yes, noting that cancellations will cease your subscription and associated privileges. Should you wish to cancel, please email your request to club@yering.com. Should you wish to reinstate your membership, you can join again at any time.
Please contact us at club@yering.com and our team will resolve this for you immediately.
You can find our TERMS of sale located here.
DELIVERIES
All Australian orders are dispatched via Australia Post.
Delivery timeframes vary by location. Victoria typically takes 3–5 business days, while other Australian states may take 5–10 business days.
Yes, delivery times are estimates only and may be affected by postal delays or external factors.
International delivery is not available via our online store. Please contact our team directly for international enquiries.
If no one is available to receive your delivery, a collection notice will be left with instructions for pickup.
RETURNS & REFUNDS
Yes, all wines are covered by our quality guarantee. Returns are accepted where product quality is compromised on rare occassions.
Returns must be requested within 30 days of delivery, along with relevant order details.
Customers are required to contact our team first and then return goods via their local post office in suitable packaging.
Once returned goods are received and confirmed to be in acceptable condition, a refund or replacement will be processed within 7 business days.
Refunds are returned to the original payment method used at the time of purchase.
